Communications: RCS & SMS Messages
How the EFPRP Communicates Safely With the Community
At the European Fire Prevention & Rural Preservation Organization (EFPRP), we use modern and secure messaging channels — including Rich Communication Services (RCS) and SMS — to keep communities informed, safe, and connected.
Our goal is to ensure that every message is trusted, transparent, and respectful of your privacy.
1. Our Commitment to Safe Communication
EFPRP’s messaging systems are designed to:
- Protect your privacy: We never share or sell contact information.
- Deliver only relevant updates: We send messages about fire prevention, safety alerts, and verified community programs.
- Provide full control: Every message includes a simple way to opt out or manage your preferences.
All communications follow GDPR standards and our Privacy Policy.
2. What Are RCS and SMS Messages?
| Channel | Description | Example Use |
|---|---|---|
| RCS (Rich Communication Services) | A next-generation messaging service (similar to WhatsApp or iMessage) that supports images, buttons, and verified sender IDs. | Fire risk alerts, donation campaigns, or interactive safety guides. |
| SMS (Short Message Service) | Standard text-only messages used when RCS isn’t available. | Emergency warnings or urgent notices. |
You can recognize EFPRP messages by the verified sender name and logo when RCS is enabled on your device.
3. Sample RCS Interactions
Below are examples of how our typical RCS conversations look.
Safety Campaign Example
EFPRP:
🔥 EFPRP Safety Initiative
Help us protect Europe’s forests.
Volunteer or donate to support rural fire prevention.
Learn More
Reply STOP to opt out of EFPRP alerts.
User replies “STOP”:
You’ve been unsubscribed from EFPRP alerts.
Reply START to rejoin any time.
Fire Risk Notification Example
EFPRP:
⚠️ Fire Risk Alert
High fire risk in your area today. Please avoid open flames and report smoke to local authorities.
Reply STOP to unsubscribe.
User replies “STOP”:
You’ve opted out of EFPRP notifications.
Reply START to receive safety alerts again.
This is how the RCS Chat with the EFPRP would look like in a testing environment:
Screenshots:
- RCS Overview
- RCS Verification
- RCS "STOP" and "START"
Video/Screen Capture:
4. How We Handle Your Messages
Secure Delivery:
All messages are sent through Twilio, a trusted cloud communications provider.
Verified Identity:
RCS messages display EFPRP’s verified sender badge — ensuring authenticity.
Automated Support:
Replies like “STOP” or “START” are handled automatically to respect your preferences instantly.
No Hidden Tracking:
We track only delivery status (sent, delivered, read) to improve reliability — never personal data.
5. How to Get Help
If you suspect a fake EFPRP message or have concerns:
- Contact us via our website: www.efprp.org
- Email: support@efprp.org